Event video can not be erased I read and tried the explanation, but I could not


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

Hi @muzumuzu1144,

Thank you for reaching out!

This is strange. What seems to be the problem?

Could you try to delete one Event and let me know if a message pops up to say it has been deleted?

Please keep me posted!