Español: Preguntas más frecuentes


#28

Hi @mromerov84,

Thank you for reaching out!

Can you unplug your Camera when you don’t need it or switch Motion Detection off with Alfred’s Remote Switch?

Also, do you use charging accessories from the manufacturer? Charging accessories from unknown suppliers could cause this issue more easily.

Hope this helps!


#30

Puedo ver mis camaras en varios dispositivos reproductores.???


#31

Hi @marconmarh,

Thank you for reaching out!

You can connect as many Cameras and Viewers as you want. Just download Alfred, log in with the SAME Gmail, and set them as Camera/Viewer depending on your needs.

However, for the moment you can’t monitor the same Camera from different Viewer devices at the same time yet. If you have more than one Viewer, you will have to dismiss Alfred on one device before starting a live-viewing session on another.

Hope this helps!


#32

Para llevar a cabo acercamientos dentro de la función de imagen


#33

Hola. Al visualizar la imagen de la camara trasera presione el icono que cambia entre la cámara frontal y trasera, la imagen cambio a la camara frontal pero luego no pude volver a la camara trasera. Luego me decia que habia perdido conexion para la camara trasera pero aun me deja mirar la otra camara. A que se debe esto?


#34

Hi @rgnr.1ero,

Thank you for reaching out to Alfred!

We need you to try one thing for us: during a live-viewing session, try to switch the flashlight on/off and see if it works.

Let us know so we can continue to look into the problem and help you figure it out!


#35

Como puedo guardar mis vídeos que no se borrén


#36

Hi @noe.jimenez80,

Thank you so much for reaching out!

You can save or even download your Events by following the instructions here:

Hope this helps!


#37

Buenas tardes
Estimados señores
Una consulta. Muchas veces me sale que mis cámaras no están conectadas , sólo uso dos tengo que ir a ingresar manualmente de nuevo a la aplicación para establecer la conexión mi pregunta es si hay una manera de hacerlo desde mi teléfono visor ya que no siempre puedo ir hasta donde está mi cámara.


#38

Hi @quiquecito26,

Thank you for reaching out!

From what I can see, your Cameras have charging and connection problems. Please run a Camera Health Check and see if anything can be improved:

Let me know if your Cameras work better once they get a steady power supply as well as connection!


#39

Como usa o negócio do da câmera para baixar para testar quem tá entrando no ladrões na casa


#40

Hi @marcoscaiolindinhoca,

Thank you for reaching out to Alfred!

Alfred requires TWO devices, one set as Camera and the other Viewer. You have to log in on both devices with the SAME Gmail account. For the moment, you only have a Viewer. That’s why you can’t see anything.

Please watch a short tutorial and let us know if you have more questions:


#42

Hola, tengo el mismo problema, la cámara no está conectada (7007) y he comprobado que he actualizado Alfred.For cámara utilizar iOS con Iphone y como un visor de dispositivos Android. De todas formas lo importante es la cámara que emite, se actualiza a la última versión, he revisado y no hay actualizaciones. También he configurado el acceso guiado para que no desconecte ninguna otra aplicación. ¿Existe una manera de activar la Cámara de distancia? Muchas gracias

Hi, I have the same problem, camera not connected (7007) and hee checked that I have updated Alfred.For camera use iOS with Iphone and as an Android device viewer. Anyway the important thing is the camera that emits, is updated to the latest version, I have reviewed and there are no updates.I have also set up guided access so that you do not disconnect any other applications.Is there a way to activate the camera from a distance?thank you very much


#43

Hi @anonymuscabreado3,

Thank you for reaching out!

I don’t have a lot of information at this point. All I can see is your Camera hasn’t been online for a day or two now. Unfortunately, there is no way for you (or us) to remotely reboot or relaunch. Is there anyone who can check on your Camera for you?

Sorry for the inconvenience!


#45

En el día funciona exelente pero como se enciende la luz o como hago para ver en la noche


#46

Hi @leducastillo598,

Thank you for reaching out!

Have you tried Alfred’s Low-Light Filter? Please read more about it and give it a go:

Let me know if it helps!


#47

Con la misma Cuenta. Gmail no con la misma wifi


#48

funciona muy bien lo recomiendo


#49

Hola estos vídeos q hacemos seguro q no lo pueden ver nadie nada más q uno mismo? graciad


#50

Hi @aitorblascoromero,

Thank you for reaching out!

Your privacy and information security are our top priorities. All your live feed and footage are protected by your Google account. Please keep your password safe. You can read more about our extra security measures here:

Hope this helps!