Error setting up player: Invalid license key

webviewer
video

#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer
Device Model Name: Dell Laptop
OS Version: Windows 10
AppVersion: N/A - Accessing Alfred website

Which device has the problem? Viewer
Device Model Name: Samsung Galaxy 8
OS Version: Android 8.0.0
AppVersion: Alfred 3.10.26 (Build 1518)

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#2

I get this error when pasting the created links in Chrome regardless of android device (2 devices) or pc (win 10).
Could it be that Alfred needs a correct license key for the mp4 player extension?
On Friday it was still working well. Hope they solve this before coming Friday…


#3

I’ve the same problem
Which device has the problem? Viewer
Device Model Name: Asus ZenFone 2
OS Version: Android 6.0.1
AppVersion: Alfred Build 1518


#4

This error is preventing me from downloading any video


#5

Estou com o mesmo problema no Androide. Antes funcionava tão bem.


#6

I uploaded two videos to facebook and when i click to play I get the same message about the licence key and cannot view the video. This is using both my iphone and PC.


#7

Hi @scanman106 @erikberger79 @pavan17preet @resplande @lisa.nasta,

Thank you for reaching out to Alfred and sorry for the inconvenience!

Our new video player seems to have some issue while playing motion event videos. Our engineer team has solved the issue now. Please try again and see whether the situation persists.

Please let us know if you need further assistance!