Error loading player, Invalid license key


#1

I really need this operating for tonight, help please!

I’m viewing recorded ‘moments’ links on my iPhone 6s Plus (the viewer) which is running iOS 10 or 11 (not sure) but it’s been playing the links that I saved to Dropbox fine until today where I now get the message Error loading player invalid license key. It’s important It’s sorted for tonight as we need to be able to view the recorded events so would really appreciate some help ASAP please . I’ve tried to view them on Firefox & chrome also but get the same message

strong textIt would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

I have the same problem, from Android and the viewer


#3

Same here. Inserting link in web browser worked yesterday, today yields “invalid license key”. Doesn’t matter that I am logged in now, still doesn’t work.