Error in setting up the device:invalid license key


#1

On my window laptop, using Chrome, trying to view the video I get the subject title error

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#2

Hey @cindyusa58,

Thanks for joining us at Alfred Center!

We have already located and fixed this particular problem now. Could you please try again and let us know if it’s OK?

Thanks in advance!


#3

i am having the same problem . cant view . says error setting up licence key


#4

or error setting up player. invalid licence key


#5

Error in setting up the device:invalid license key???

Same problem for me today, on Feb 9, 2018. Saved a video link (moment) today and mailed it out, but link cannot be opened, with error message on my viewer “error setting up player, invalid license key” Always worked in the past. I need it fixed ASAP. Using Moto G5Plus with Android 6.1
Unhappy paying subscriber
Martin (martsad422@gmail.com)


#6

Please include me in the solution post. started happening to me today on all my videos.


#7

Please include me as well, same problem.


#8

Please include me too!
Also Google Assistance is not working!
I just purchase this 2 days ago…refund if not fixed.
Thanks


#9

I’m having the same issue. Started late Friday evening 2/8/18. Motorola Droid Mini running Android 4.4.4. Also on Chrome browser latest version.


#10

Hi @andrea99m @martsad422 @smarkotter66 @erikberger79 @bmorris1955 @dlh717,

Thank you for reaching out to Alfred and sorry for the inconvenience!

Our new video player seems to have some issue while playing event videos. Our engineer team has solved the issue now. Please try again and see whether the situation persists.

Please let us know if you need further assistance!