[Error Codes] Let's Solve the Problems!

Error Code: 5012

Please update the app on your Camera (5012)

Why am I reading this?
To improve Alfred’s services and performances, we bring update to the app regularly. Every update includes improvements of speed and reliability and video quality.

Alfred works the best when your Viewer and Camera Units are both updated to the latest version, so this message shows when your Camera Unit is not updated.

What can I do?
Set up automatic update. (Although, sometimes with major updates, Google Play requires you to update manually.)

Build your FREE home security system by downloading Alfred:

Build your FREE home security system by downloading Alfred:

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Error Code: 7001

Uh-oh! Something is wrong with your internet connection. Please try again later. (7001)

When you receive this message, it means that your internet connection is dropping off. Alfred needs internet to connect your Camera and Viewer Units and to send video from your Camera Unit to your Viewer Unit. This problem will go away when you have better internet connection.

Build your FREE home security system by downloading Alfred:

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What does error “The Camera is not connected (7006)” really mean?

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I have 2 different android phones set up as cameras. 1 seems to work consistently and the other is intermittent. Every time I want to view camera #2 I get 7006 error code. Why does this come in and out. Both cameras are on my home wifi. I don’t do anything to the camera when it is working or not working. It just arbitrarily works or gives error 7006.
Any help with this one?

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Hi Pattyk999,

Thanks for the feedback. It doesn’t seem like the T-mobile problem we mentioned as one of your camera actually works.

Do you usually press power key to turn the camera screen off? Some phone manufacturers starts power saving during screen off, which may lead to low WiFi reception or camera off. This doesn’t happen on all devices but there is a percentage of phones having this.

You can use the “save power” key on the Alfred app screen to lock and dim the camera screen, instead of press power key. Please let us know whether this helps. Thanks!

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Error Code: 7006

The Camera is not connected. (7006)

Usually, 7006 means network issues, and there are several reasons that may lead to 7006. Would you please check with us?

Before we begin, are you using T-mobile 4G network? If yes, the 7006 problem can go away when you switch to 3G network, and you won’t need to go through the check-ups.

Please take a look at your camera. When you received the 7006 error message on your Viewer device, was your Camera device still on and Alfred the app was running (Read Diagnosis 1)? Or was your Camera device shut down (read Diagnosis 2)? Or was it still on but Alfred the app stopped , so you see your home screen (read Diagnosis 3)?

Diagnosis 1: If your Camera device was on and Alfred was running.
Usually this is because your Camera device didn’t have stable and strong WiFi. As you probably know, WiFi signals are like radio waves, they are not always steady. If your Camera device is too far from your WiFi router, chances are that it is not getting strong signals all the time. If relocating your Camera device helps solve the issue, we suggest you install a WiFi enhancer.

Also, we’d like to know if you pressed the POWER key on your Camera device. Some manufacturers think that since you press the POWER key, you are not using the device, and the device will enter sleep mode to save power, and will lower its WiFi reception. Do not press the POWER key, instead, we suggest you to press the SAVE POWER button in our app.

Diagnosis 2: If your Camera device was shut down
It means that your Camera device was out of power, and naturally, it was disconnected from the internet. Our suggestion is to keep your Camera device always plugged in, and use original/certified charger and cable to ensure power efficiency.

Have you received our notifications telling you that there may be a charging problem or that the battery level of your Camera device is dropping? Sometimes although your Camera device is always plugged in, it is not getting enough power from your charger/cable. That is why Alfred sends your these notifications, if you’d like to know more about preventing your Camera device from losing power, please read this.

Diagnosis 3: If your Camera device was on but Alfred the app stopped, and you see the home screen
We suggest that you run a factory reset to remove all apps, and then install Alfred, so Alfred is the only app running on your Camera device. Also, we suggest that you don’t sync this device with your Gmail accounts so you won’t receive any email or calendar reminder on this device (see the screenshot). It would be helpful if you’d reply us with the Gmail you use for Alfred and model name so we can check our error report and see if this specific device constantly has crash issues.

Please let us know if this helps. If not, leave a comment and we’ll get back to you really soon!

Behind-the-scene message from the developers: Dear Superheroes, we understand the importance and value of home security and we know that getting error messages can be frustrating. We have been working really hard to develop this app, and for this app to work, Alfred needs several essential elements for survival. Power and Internet connection are as essential to Alfred and any other wireless security systems as air and water to humans. Alfred, as an app/software program, is learning to work with different phone models and network conditions, despite that we have no control over hardware and environment issues. The more information you provide us, the faster we can learn and solve the problems. Your support for Alfred and the Alfred team is forever appreciated!! Thank you.

Build your FREE home security system by downloading Alfred:

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Error Code: 1008

Recording failed (1008)

Why am I reading this?
Something went wrong while your Camera device was recording a video. In most cases, it is because the storage of your Camera device is full. When you make a recording with Alfred, the footage is first produced and stored on your Camera device, and sent to the cloud when you release the “record” button, so your Camera device needs enough storage space for the videos.

What can I do?
Please check the storage of your phone and free up some space.

Build your FREE home security system by downloading Alfred:

Hope the attached pic works. I have 4G and full bars but I still get the 7001 error. Once I turn on wifi it works fine.

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Hello, @ClintE

Any chance you are using T-mobile?

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Yes that’s right. I’m on T-Mobile

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Hey @ClintE

Would you follow the instructions here and set up your APN?

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In this exact situation, 1015, I get error code 1016 instead. It reads:
Uh-Oh
Still closing previous connection. Please wait 20 seconds and try again. (1016)

So you need to add new error code to your list.
Thank you,
MyWebs

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Hey @MyWebs,

Thank you so much for joining the discussion!

You get 1016 when you have multiple Viewer devices (for example, if you are in someone’s Trust Circle or you added someone to your Trust Circle, if you have two Viewer Phones, or if you use Alfred’s WebViewer) and Alfred is still closing the previous connection. For the moment, Alfred does not support concurrent viewing. That is why you see that.

Hope this helps! Please let us know if you have more questions!

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Yes I understand WHY I see it. But… this error code is NOT listed within the FAQ section.
Once again you might wish to consider also adding this error code to the list of error codes!

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Good day…im experiance problms again…camera sais 7001 error in conection but its running on wi fi.on startup is showing the battery status so when i want to go in the camera is sais audio off like i adjusted it then the error…it means the signal is there but someting else is wrong…can you help please?

2 Likes

Hey @ttbut136,

Thanks for joining us at Alfred Center!

7001 means there is a problem with the Internet on your Viewer end:

Could you check to see if you get this message in any specific location/time?

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Error Code: 1016

Uh-Oh
Still closing previous connection. Please wait 20 seconds and try again. (1016)

You get 1016 when you have multiple Viewer devices (for example, if you are in someone’s Trust Circle or you added someone to your Trust Circle, if you have two Viewer Phones, or if you use Alfred’s WebViewer) and Alfred is still closing the previous connection. For the moment, Alfred does not support concurrent viewing. That is why you see that.

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If got 3 viewers in diferent towns…3 people monitor the camera and no 1 can get into the camera…and we use diferent mobile networks…1 is vodacom other cell c and im telkom.my signal is fulbars and H+ but cant log in

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I have done all that,Alfred is the only application that appears to be running,yet I still receive error code 4001…what gives?

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Hey @ttbut136,

Can you switch one of the Viewers to Camera and see if the other two still experience the same problem? Thanks!