Error Code: 7006
The Camera is not connected. (7006)
Usually, 7006 means network issues, and there are several reasons that may lead to 7006. Would you please check with us?
Before we begin, are you using T-mobile 4G network? If yes, the 7006 problem can go away when you switch to 3G network, and you won’t need to go through the check-ups.
Please take a look at your camera. When you received the 7006 error message on your Viewer device, was your Camera device still on and Alfred the app was running (Read Diagnosis 1)? Or was your Camera device shut down (read Diagnosis 2)? Or was it still on but Alfred the app stopped , so you see your home screen (read Diagnosis 3)?
Diagnosis 1: If your Camera device was on and Alfred was running.
Usually this is because your Camera device didn’t have stable and strong WiFi. As you probably know, WiFi signals are like radio waves, they are not always steady. If your Camera device is too far from your WiFi router, chances are that it is not getting strong signals all the time. If relocating your Camera device helps solve the issue, we suggest you install a WiFi enhancer.
Also, we’d like to know if you pressed the POWER key on your Camera device. Some manufacturers think that since you press the POWER key, you are not using the device, and the device will enter sleep mode to save power, and will lower its WiFi reception. Do not press the POWER key, instead, we suggest you to press the SAVE POWER button in our app.
Diagnosis 2: If your Camera device was shut down
It means that your Camera device was out of power, and naturally, it was disconnected from the internet. Our suggestion is to keep your Camera device always plugged in, and use original/certified charger and cable to ensure power efficiency.
Have you received our notifications telling you that there may be a charging problem or that the battery level of your Camera device is dropping? Sometimes although your Camera device is always plugged in, it is not getting enough power from your charger/cable. That is why Alfred sends your these notifications, if you’d like to know more about preventing your Camera device from losing power, please read this.
Diagnosis 3: If your Camera device was on but Alfred the app stopped, and you see the home screen
We suggest that you run a factory reset to remove all apps, and then install Alfred, so Alfred is the only app running on your Camera device. Also, we suggest that you don’t sync this device with your Gmail accounts so you won’t receive any email or calendar reminder on this device (see the screenshot). It would be helpful if you’d reply us with the Gmail you use for Alfred and model name so we can check our error report and see if this specific device constantly has crash issues.
Please let us know if this helps. If not, leave a comment and we’ll get back to you really soon!
Behind-the-scene message from the developers: Dear Superheroes, we understand the importance and value of home security and we know that getting error messages can be frustrating. We have been working really hard to develop this app, and for this app to work, Alfred needs several essential elements for survival. Power and Internet connection are as essential to Alfred and any other wireless security systems as air and water to humans. Alfred, as an app/software program, is learning to work with different phone models and network conditions, despite that we have no control over hardware and environment issues. The more information you provide us, the faster we can learn and solve the problems. Your support for Alfred and the Alfred team is forever appreciated!! Thank you.
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