Error 7007 when it works from other devices

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer
Device Model Name: Samsung s4
OS Version:
AppVersion: newest
I keep getting error 7007 saying that the camera is not connected but my daughter who is sitting beside me can get on no problem. We fully disconnect her and wait for a few minutes and it still does not work for me. My son in law who is away at work can log in when I cannot. Please help.

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Hi @sharon.mastrangelo,

Thank you so much for joining us at Alfred Center!

Has the problem persisted? We took a look at the logs but can’t quite figure out what the problem might be. Could you try again and let me know if you have the same problem?

Keep me posted!