It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Camera
Device Model Name: IPhone 5s
OS Version: latest
AppVersion: latest 838
I keep getting the error 7007
My camera is plugged for constant power, connected to wifi with great reception and accessibility functions are on as your tips suggest. When I’m near the camera, viewing it from my iPhone 8plus, everything works even though I’m using 4g in my viewer, also works when connected to same WiFi. But as soon as I leave my house and try to view the other device gives me 7007 and I can’t wake it up.
I haven’t pushed home button and it’s not in sleep mode. When I get back home and look at the camera phone, it seems to be working just fine. The app hasn’t crashed, WiFi is still on and everything seems normal. Also it sometimes sends me a notification about movement as soon as I touch the camera(not even the screen, just move it a little) so that is really weird.
Anything to fix this?