Erased video by mistake

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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Hi @mina100910,

Thank you for joining us at Alfred Center!

Unfortunately, once a video has been deleted, there is no way for us to get it back. Please make sure you save the videos you need in the future: