Download videos remotely

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name: htc one
OS Version: not sure. Up to date as of 9/2016
AppVersion: 3.7.50 build 1176

I would like to be able to move the videos from the camera to the viewer remotely. If someone finds my camera I would like to have the videos on the viewer because I would have it with me. All help would be appreciated. Or have it recorded on the viewer. Keep in mind I’m building a system of 3 or more cameras.

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Hey @syelverton,

Thanks for joining us at Alfred Center and reaching out!

You absolutely can save your videos even if you don’t have access to the Camera device for the moment! Please check out our video-saving guide:

Hope this helps!