Donde veo los videos que graba o las capturas donde se guardan?


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

Hi @fernandin123321,

Thank you so much for reaching out!

You can find your recordings in the Event Book:

The Events are temporarily stored on Alfred’s cloud for 7 days. If you want to save your videos, please follow the tutorials below:

Hope this helps!


#3

Los videos e imagenes que se toman son publicas??


#4

Hi @marcosacordoba.2015,

Thank you for reaching out.

No, all your live feed and videos are private. They are protected by your Gmail. You can choose to share your videos, but only those with the links can see the videos.

You can read more about our extra security measures here:

Hope this helps!


#5

Hola como hago para recuperar momentos captados Existe la posibilidad ?? Por lo menos de un mes antes

Gracias


#6

Hi @marcosacordoba.2015,

Thank you for reaching out!

Your videos are kept on Alfred’s cloud for 7 days before they are automatically deleted, or until they are manually deleted before the 7 days are up. However, once they are gone, there is no way to recover them.

Please save/download your videos by following the instructions here in the future:

Hope it helps!