Deleted videos from moments tab

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:
I had saved videos in my moments tab on this app and they just disappeared. They were very important cause there w as someone in my house that wasn’t supposed to be and the videos were needed for court and law enforcement. Is there a way to get deleted videos back from here or am i just at a loss? Any help would be greatly appreciated as well as instructions. Thank you so much

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Hi @sweetslicesco,

Thank you for reaching out to Alfred!

We are sorry to hear what happened to you. Alfred will not delete videos in Moment unless videos are deleted manually. Once the videos are gone, there is no way to recover them. Please save/download your videos by following the instructions here in the future: