Dejo de funcionar


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Camera
Device Model Name: samsung galaxy tab 2 7.0
OS Version android 4.2.2
AppVersion: 3.11.05 (1568)

funcionaba correctamente y ahora no detecta toda la actividad, no graba todos los eventos.


Build your FREE home security system by downloading Alfred:


#2

Hi @enriluke ,

Thank you for reaching out to Alfred!

There are two things we need you to check:

  1. Were you watching live feed on your Viewer Phone when the movement took place? Alfred’s Motion Detection doesn’t work when there is a live session going on. If you end the live-viewing session and try again, Motion Detection should work.

  2. If you were not watching live feed, please check your Event Book to see if you can find the recording:

If you can find the recording but didn’t receive a notification, please make sure notifications are properly set up:

We also noticed you have a Huawei phone as Viewer. Please modify the settings following the instructions in the link:

https://2nwiki.2n.cz/pages/viewpage.action?pageId=68223777

Let me know if this helps!