Dejo de funcionar


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Camera
Device Model Name: samsung galaxy tab 2 7.0
OS Version android 4.2.2
AppVersion: 3.11.05 (1568)

funcionaba correctamente y ahora no detecta toda la actividad, no graba todos los eventos.

Build your FREE home security system by downloading Alfred:


Hi @enriluke ,

Thank you for reaching out to Alfred!

There are two things we need you to check:

  1. Were you watching live feed on your Viewer Phone when the movement took place? Alfred’s Motion Detection doesn’t work when there is a live session going on. If you end the live-viewing session and try again, Motion Detection should work.

  2. If you were not watching live feed, please check your Event Book to see if you can find the recording:

If you can find the recording but didn’t receive a notification, please make sure notifications are properly set up:

We also noticed you have a Huawei phone as Viewer. Please modify the settings following the instructions in the link:

Let me know if this helps!