Copy of videos

It would be really helpful if you’d provide the following information sog our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:

---------- I would like to know if you still have on file July 17th with y’all and if so can you please send me a copy of them

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Hi Jessica,

Welcome to Alfred Center!

Your videos are kept on Alfred’s cloud for 7 days before they are automatically deleted, or until they are manually deleted before the 7 days are up. However, once they are gone, there is no way to recover them.

Please save/download your videos by following the instructions here in the future:

Hope it helps!