Continuous freeze on pc


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer
Device Model Name: lg h811
OS Version:
AppVersion: latest

either or im paying for crap. it keeps dropping every 4 seconds it freezes and has to be reset on the computer. windows 7 mozilla

Build your FREE home security system by downloading Alfred:


ok now i see the mozilla issue! go figure. i need a free month for all this headache!


theres no way im getting chrome again


Hi @hootkid315,

Thank you for reaching out to Alfred!

What do you see on the screen? Are you able to log in properly? Is the screen just black?

In any case, there are a few things you can try:

Modify the settings:

  1. Open Alfred in Incognito mode.

  2. Try Chrome.

  3. Try on a different PC.

Please keep us posted. There are many, many variables when it comes to the WebViewer, which makes trouble-shooting more complicated.

Let us know if it helps!