I have two cameras set up at my apartment to keep an eye on my pets; one is an iPad Air and the second is an iPad Air Pro, both connected to a home WiFi connection which is only used by the two cameras when I’m away from home.
When I use my phone (Samsung Note 9) as a viewer connected to the WiFi, the connection is “Normal”. When I use my phone as a viewer connected to my phone service (T-Mobile ONE Plus), I only get “Bad” to “Very Bad” connections even when my LTE connection is perfect.
I have also tried to use my phone as a viewer on Verizon LTE Network and I get the same result.
I have tried to connect from a different phone (iPhone 7 Plus) on both Verizon and T-Mobile networks, both when their respective signals are full; same unfortunate result.
My home WiFi connections reach speeds of 100 mbps, so that should not be an issue. I have tried putting each camera on different frequencies (2.4 vs 5.0), and having them both on each frequency to no avail.
I rely on my home monitoring to keep my pets calm while I’m away and your product is proving to be more defective than useful. I am a Premium user. Please advise.