Connection is bad when I started purchasing zoom features



It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

Build your FREE home security system by downloading Alfred:


Hi @jojo041883,

Thank you for joining us at Alfred Center!

I took a quick look at the logs, and it seems like your connection has always been on the unstable side. It looks like a mobile network connection, which isn’t ideal. To deliver higher-resolution feed, the Premium version is more data-intensive. Moreover, the Camera Phone is not plugged in most of the time. This could further deteriorate the connection quality.

Would you be able to run a Camera Health Check to see if the environment can be improved?

Let me know if it helps!


before I purchase premium the connection is good and normal, the people are moving in a normal way but now its like hanging, lagging.can I cancel my premium?


Hi @jojo041883,

Thank you for reaching back out.

In your case, it really seems like both the connection and power supply have to be improved for Alfred Premium to work properly. If you wish to cancel your subscription, please find the instructions here: