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It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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Do you mean closing account or canceling your Alfred Premium subscription?

There is no need to cancel your account with Alfred. You never created a separate account for Alfred. All you did was logging in to Alfred with your Google account. If you don’t want to use Alfred anymore, all you have to do is not logging in to Alfred anymore.

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Hope this helps!