Cant view on pc

webviewer

#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


Build your FREE home security system by downloading Alfred:


#2

Hi @vandpquartuccio,

Thank you for reaching out to Alfred!

What seems to be the problem? What do you see on the screen? Could you go through this checklist to see if the problem can be eliminated?

Let us know if it helps!


#3
indent preformatted text by 4 spaces

#4

I can’t view the camera from my browser UNLESS I go incognito, then it seems to work alright. I tried clearing my cache…didn’t help. I checked all the ad-blocking settings and Chrome security settings, and still no picture; just a blank screen. I know it see the phone because it lets me pick it. It’s just that there is no display on my PC. Windows 10, 64gb, nvidia and HD video drivers.


#5

Hi Tom,

Thanks for joining us at Alfred Center!

What do you see on the screen? Are you able to log in properly? Is the screen just black? It would be helpful if you could provide a screenshot!

In any case, there are a few things you can try:

  1. Modify the settings:
  1. Disable all plug-ins and extensions.

Please keep me posted. There are many, many variables when it comes to the WebViewer, which makes trouble-shooting more complicated.