It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Device Model Name:
Which device has the problem? Viewer or Camera
I’m using IOS as a viewer and using an Android device as a camera. When I’m at home everything works just fine. When I’m away I get a message on my viewer that camera is offline. Can I view my camera on my IOS device when I’m away and off my home wifi?