Can't View camera when away from home on my mobile device

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Device Model Name:
OS Version:

Which device has the problem? Viewer or Camera

I’m using IOS as a viewer and using an Android device as a camera. When I’m at home everything works just fine. When I’m away I get a message on my viewer that camera is offline. Can I view my camera on my IOS device when I’m away and off my home wifi?


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Alfred works as long as the devices are connected to the Internet, regardless of the distance. In other words, you can monitor your Camera phone at your house when you are working at your company, visiting outdoor, or even traveling abroad! Just make sure all devices are well connected to WiFi/mobile network.

We suggest you can wait a while to see if the problem persists or just try to connect your Viewer phone to a different network (office network, free WiFi…)

For more info about connectivity problems, please read:

Hope this helps!