It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer or Camera
Device Model Name: Huawei Y301A2
OS Version: Windows 10
AppVersion: Android 1642
Hi. I’m having problems staying connected on Alfred Webviewer. I can see the live video for only a few minutes and then the video will turn into a still image unless I refresh the browser. Sometimes I get a pop up message saying:
“Attention. The connection has stopped. Do you want to reconnect?”.
I’m using Firefox browser. It has enabled third-party cookies, I have unchecked “Use recommended performance settings / Use hardware acceleration when available”. I have cleared the cache and data and have restarted the browser several times but nothing is working. I’m attaching a printscreen of the Firefox console if this can be of any help to find the cause of this problem.
Please, let me know what else I can do to fix this problem. I thank you very much in advance for your assistance with this.