Can't erase events from Web Viewer

#1

The recording cannot be erased. If you erase one day, the previous day will be restored for some reason. If you know, please tell me how to take measures.

2 Likes
#2

Same thing happening here

#3

Same here. Been going on for a few days. Any answers?

#4

I have had the issue since i updated chrome. When web viewer added the siren button. About a week. 2 camera.s both can’t delete from server.

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#5

As I thought. Let’s look at the situation a little more. Thank you

#6

It was the same symptom even if I tried it with Firefox. There seems to be a problem with Alfred.

#7

This only happens for me using the web viewer. I can delete the events on my Android viewer and they stay deleted.

#8

I’m only using the androids as cameras. I Never use android as a viewer. I was able to delete w no issues until a week a go.

#9

I just tested it again and I cannot delete the events from the web viewer either. I hardly ever use the web viewer so I never noticed this issue.

#10

Hey guys,

Thank you for helping us locating this issue. We are really sorry for the trouble and will fix the issue ASAP.

Thanks again for bringing this issue to our attention.

#11

Thanks Bella. Keep us informed. I have turned both motion detectors off on my cameras so i don’t get overwhelmed. Now it’s just like looking out the window until i want to start recording again.

#12

All my 7 day old videos didn’t purge from the server. Still can’t manual delete videos.

1 Like
#13

09/13/2019 and still can’t delete videos from the web app.

#14

I guess they stopped this function. Auto deletes after a week. Gives google more time to practice their devious practices.

1 Like
#15

Hey guys, @t_n3 @anengineer100 @AccessDenied

We just update the WebViewer service. Please check out if you can delete the videos from WebViewer now.

1 Like
#16

It is fixed and working for me now. Thanks Bella :grinning:

1 Like
#17

The title of this thread could be a song title, or maybe Alfred’s theme tune ?
Gotta get Jim Steinmann to do the lyrics and music, whack a few power chords in there, Then of course get Air supply for the vocals. Sweet

1 Like
#18

Looking good. Thank you