Cannot view recorded videos


#1

When using the viewer i cannot watch the recorded videos due to a “invalid license key”. There are some suspicious thumbnails and i need to check those out asap. Please help,


#2

Following. Started happening tome today.


#3

Hi @koopkil1 @smarkotter66,

Thank you for reaching out to Alfred and sorry for the inconvenience!

Our new video player seems to have some issues on playing event videos on the mobile device. Our engineer team has solved the issue now. Please try again and see whether the situation persists.

Please let us know if you need further assistance!