Cannot upgrade


#1

I made a new account for my cameras so it would stop all other google alerts on them. Now I am trying to upgrade the account and it is giving me the error “Alfred found your current or not yet expired subscription blah blah”. I am signed into the new account on my viewer and it has never had a subscription.


#2

This is a bug related to having my old account on my Viewer. I was able to get around it by making one of the cameras a viewer phone and then upgrading that way.


#3

Hi,

For the moment, Play Store doesn’t provide any solution to change the payment account. In other words, if you have purchased a subscription item with your Google Play account, you are not able to purchase it again before the subscription expires.

We are sorry for the inconvenience. Actually, you can send a message to us next time. We can transfer the Premium membership to your new account for you!

Hope this helps!


#4

Thanks Ricardo, the current one on this account only had 72 hours left on it. It would have been more trouble than it was worth to have it transferred. I got it all setup now on a new account and now my cameras will not be detecting motion when a google event/reminder goes off because they are on their own accounts now. :sunglasses:


#5

Continuing the discussion from Cannot upgrade:

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