Cannot logic

I have noticed this is a common problem. When I use my Acer Tablet as a camera the it doesn’t log in. I have tried using a different account, turning off and on the wifi, updating it and all the things suggested in this forum but none has solved the problem. I am very disappointed as I am paying for something that I can’t use.
The other thing, when I use my Iphone 7 as a camera, it just works when not connected to Wifi. That’s strange…
I hope someone can help :slight_smile:

Hi Simone,

Thanks for reporting the issue.

For the first problem, could you please provide a screenshot or videos when it occurs? It can be really helpful for us to identify the issue.

Android screen recorder:

As for the second one, please reboot the phone and enable Guided Access to ensure your Camera not deter by other application and reduce app crash. You can find out how here:

Please keep us posted!