Cannot connect to camera either with viewer or computer


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera - i think the camera. My viewer device will not connect and https:/ fails to load
Device Model Name: Android
OS Version: no idea, but the phone is only 4 months old as of Feb. 2018
AppVersion: whatever the latest version of Alfred is. i installed yesterday

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Hi @shoan.shoan,

Thank you for reaching out!

We took a look at the logs. It seems that the Wifi connection of your Camera Phone has been disconnected several times recently. Please try a different set up of your Camera and run a quick Camera Health Check to see if the power supply/connection can be improved:

Hope it helps!