Cannot connect to camera either with viewer or computer


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera - i think the camera. My viewer device will not connect and https:/alfred.computer fails to load
Device Model Name: Android
OS Version: no idea, but the phone is only 4 months old as of Feb. 2018
AppVersion: whatever the latest version of Alfred is. i installed yesterday


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#2

Hi @shoan.shoan,

Thank you for reaching out!

We took a look at the logs. It seems that the Wifi connection of your Camera Phone has been disconnected several times recently. Please try a different set up of your Camera and run a quick Camera Health Check to see if the power supply/connection can be improved:

Hope it helps!