Cannot connect my camera from Samsung A7


#1

Hello!

Just bought a Samsung Galaxy A7 running Android 8, but cannot neither connect to my camera nor get notifications, it says that motion detection is disabled… I have latest version installed

Which device has the problem? Viewer
Device Model Name: Samsung A7
OS Version: Android Oreo
AppVersion: Latest


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#2

Hi,

Thanks for reporting the issue!

Here are the debugging steps you can try:

  1. Turn WiFi off and back on again on the device.
  2. Make sure the date and time are correct.
  3. Reboot the device.
  4. Launch Google on PC > log in to your account > choose My Account > Sign-in & Security > App with account access > Tap on Manage Apps > find Alfred, and choose REMOVE ACCESS.
    ※After disconnecting the app from google account, you will be asked to give permissions when you launch Alfred again. Grant them and you should be able to log in.

The issue should be fixed afterward.

Let us know if this helps!