Camera will no longer connect


#1

My view keeps getting the 7007 code while my home camera keeps trying to connect but can’t. Everything worked fine for several weeks, camera is in the same place as prior, now it won’t connect.

I reinstalled Alfred on both devices, logged out and back in on both devices, and tried moving the camera closer to my router. Still will not connect.

Any advice?

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

@robgmiller444 please try some of the suggestion here hope that they help.

What does the Error Code 7007 mean?


#3

Samsung sm ninethirty v. Anroid seven


#4

Hi @robgmiller444,

Thank you for reaching out!

We take a look at the logs. Could you try enable Guided Access after you set up the Camera?
Please check out how here:

Hope it helps!