Welcome to Alfred Center!
Could you please tell us a bit more about the issue so we can look into it for you? To check if Motion Detection works on your device during a certain period, please follow the instructions below:
Go to your Camera > Make sure you are online > Turn on Motion Detection > Wait until it starts working > Put your hand in front of the lens
Now, there are three things we need you to check:
- Check if you are seeing a recording sign on the top right corner of your Camera phone
- Check if you receive a notification on your Viewer phone
- Check if you can find the Events in your Event Book. (it is on the bottom-right corner on Camera’s thumbnail)
Please note that Alfred’s Motion Detection doesn’t work when there is a live session going on. Don’t forget to close the live session during the test.
Let us know if you find out anything abnormal in the process.