Camera shuts down every time


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
iphone 5
OS Version: 11.4.1

Every time I run this app the app shuts down. Sometimes it takes a few hours and sometimes it happens after a very short time. The viewer tells me the camera is offline but the phone is plugged in so it’s not a battery issue.


Hi Chad,

Thanks for joining us at Alfred Center!

You see your camera offline when your Camera has been powered down, disconnected, logged out, or simply crashed. Please avoid pressing home button or power key after you set up Camera. Instead, you can tap the Lock icon on the bottom right corner. What’s more, please try Guided Access to ensure your Camera not deter by other application. You can see how here:

Hope it helps!