It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer or Camera
Device Model Name:
OS Version: 11.4.1
Every time I run this app the app shuts down. Sometimes it takes a few hours and sometimes it happens after a very short time. The viewer tells me the camera is offline but the phone is plugged in so it’s not a battery issue.