Camera offline 7007

connectivity

#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

Camera keeps going offline, could it be because someone is viewing all night long? We never had this issue before. Worked fine all weekend but someone wasn’t viewing all night. The person viewing stayed in it all night now its offline.

What could be the problem, this just started happening within the past week and a half??


#3

Your camera device video is exclusively yours. Not even Alfred has access to it. Only way to view your camera device is through your Gmail account. If you wish you could change your Gmail account password, the longer the better, setup 2 step login so if anyone else tries to log into your account from another device you will be notified. @vlmuran


#4

Hi @vlmuran,

Thank you for reaching out to Alfred!

Even if Viewer entered Live session for a long time, the Camera should stay online. Please run a quick Camera Health Check to see if the power supply/connection can be improved:

Also, please avoid pressing home button or power key after you set up Camera. Instead, you can tap the Lock icon on the bottom right corner. What’s more, for iOS user, please try Guided Access to ensure your Camera not being deterred by other application. You can see how here:

Hope it helps!