Camera keeps going off line

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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Thank you for visiting Alfred Center!

You see your Camera offline when it has been powered down, disconnected, logged out, or simply crashed. If you see a yellow circle, please tap on it to see if the Camera can be woken up. If that fails, the only way to bring it back online is regaining physical access to the device.

Please (1) tap on the wheel on the upper left on your Camera’s thumbnail (2) tap on “Camera Health Check” to see if the power supply/connection can be improved.

Also, please avoid pressing the home button or power key after you set up Camera in the future. Instead, you can tap the Lock icon on the bottom right corner.

For more info about connectivity problems, please read:

Hope it helps!