Camera is online, but nothing appears

video

#1

The camera I am using is an iPhone 5 and this issue didn’t start happening until update 2.2.0. The phone did not get this update for a couple days and just auto updated yesterday. This morning I set it up and all I saw was a white dot. When I open the app on the iPhone 5, I see regular video for 10 seconds before it turn black. The camera says it’s online. Any help?


#2

@Ricardo can help you with this


#3

Hey,

Could you please provide a screenshot of what you see? Also, please make sure you have signed in to your Viewer with the same Gmail account as your Cameras.