Camera is offline (7007)

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name: iPhone 8
OS Version: 12.1
AppVersion: Newest

I am able to view the remote camera from my PC web browser, but the iphone app states "This camera is offline (7007). I have been able to use the Presence app with the same setup and no problems.

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Thank you for reporting the issue!

You see Camera Offline when your Camera has been powered down, disconnected, logged out, or simply crashed. If you see a wake-up button, please tap on it to see if the Camera can be woken up. If that fails, the only way to bring it back online is regaining physical access to the device. Please (1) tap on the wheel on the upper left on your Camera’s thumbnail (2) tap on “Camera Health Check” to see if the power supply/connection can be improved.

Also, please avoid pressing home button or power key after you set up Camera in the future. Instead, you can tap the Lock icon on the bottom right corner.

You can find some tips for improving the performance of Camera here:

Hope it helps!