Camera has gone offline, how do I fix it?

It would be really helpful if you’d provide the following information so our engi

neer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name: Samsung Galaxy S5
OS Version:

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???January 16, 2019 8:02 AM


Welcome to Alfred Center!

If you have connectivity problem, please follow the troubleshooting steps here to solve the issue:

The most likely reasons are

  1. the Camera is offline because the reception is poor.
    How to… Help Alfred Get the Most out of Your WiFi
  2. the Power key or the Home key is pressed.
    Why am I advised not to press the power key or home key?

Your Camera should have no problem staying online when it is fed with a strong and steady internet connection. Please give it a try!

Hope it helps!