Camera feed not showing up unless I'm on my home network


#1

Please help this had been an issue for about three weekd

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

Hey @granttammy2012,

Thanks for joining us at Alfred Center!

Sorry to hear about the issue you have been experiencing! What do you see when you try to connect from mobile Internet? Do you get an error code at all?