Camera Connected but no image loaded


Hi Everyone.
Sometimes I have some problems when I try to view my installed cameras. When I tap the screen a message show me that the camera is connected but no image is showing.
I have two Android Phone as Cameras and my iPhone as a monitor.
Can anyone help me.
I really don’t know why this happen.
Thanks in advance. Billy


Tinte ayudo que es lo que necesitas


Ok yo te puedo ayudar con tus problemaa


Lo que sucede es que me conecto a la cámara. Me sale mensaje que está conectada pero no muestra nada. Solo pantalla negra.



Please avoid exiting the session within a few seconds when you enter the live-viewing session. You can try to give Alfred a little more time and see what happens. If that doesn’t work, try to initiate a live-viewing session again.

If the issue persists, it might indicate a connection issue on your Viewer’s side. This mostly happens when the connection between your devices is a relay connection instead of P2P. However, as long as your Camera is connected, it should still be working normally. You can still find the recordings later in your Event Book. We suggest you can wait a while to see if the problem persists or just try to connect to a different network (office network, free WiFi…)

Let us know if you have further question/feedback.