Camara desconectada

The camera is deconsecrated. On the phone it looks but does not transmit. It has wifi signal. I stop working from one day to the next.

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Camera
Device Model Name: Pixi3
OS Version: 5.1
AppVersion: 3.14.08 (build 1668)

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Thank you for reporting the issue!

If you have connectivity problem, please follow the troubleshooting steps here to solve the issue:

The most likely reasons are

  1. the Camera is offline because the reception is poor.
    How to… Help Alfred Get the Most out of Your WiFi
  2. the Power key or the Home key is pressed.
    Why am I advised not to press the power key or home key?

Your Camera should have no problem staying online when it is fed with a strong and steady internet connection. Please give it a try!

Hope it helps!