Bom dia, conectividade com alfred e email de entrada

connectivity

#1

Quando conecto o e-mail no Alfred, conecta normal, porem na tela de conexão da câmera fica aparecendo offline, sendo que o celular esta conectado pelo wifi e a computador ou celular também conectado pelo wifi, mesmo assim não conecta, apenas offline, tudo indica que a conta não esta sendo conectado normalmente a minha conta ao Alfred. como resolvemos este problema?

Obrigado!

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

Hi,

Welcome to Alfred Center!

If you have connectivity problem, please follow the troubleshooting steps here to solve the issue: https://alfred.camera/forum/t/1073315

The most likely reasons are

  1. the Camera is offline because the reception is poor.
    https://alfred.camera/forum/t/27
  2. the Power key or the Home key is pressed.
    https://alfred.camera/forum/t/611

Your Camera should have no problem staying online when it is fed with a strong and steady internet connection. Please give it a try!

If the issue persists, please send us a screenshot of what you see on the Viewer so that we can look into it further for you.