Attention: Problem transmitting data



To better identify the issue, please fill out the form below so we can give you more specific advice accordingly.

  1. The Gmail account you use to sign in to Alfred (Optional):

  2. App version (You can find it on the About page): android 2012

  3. Which device has the problem (Viewer or Camera name): viewer

  4. Description (Any screenshot or video would be very helpful):

Every time I attempt to view the camera, I can hear but no picture comes up. No matter what I use, be it my laptop or my smart phone. All it says is Attention: Problem Transmitting Data Please make sure you are connected and try again. (7001)

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7001 indicates a connection issue between your Viewer and Camera device. This mostly happens when the connection between your devices is a relay connection instead of P2P. However, as long as your Camera is connected, it should still be working normally. You can still find the recordings later in your Event Book. We suggest you can wait a while to see if the problem persists or just try to connect to a different network (office network, free WiFi…)

If you still see 7001, please check this post out:

Let us know if you have further question/feedback!