App open to capture motion detection?


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer
Device Model Name: HTC 10
OS Version:
AppVersion: most recent

The cameras don’t seem to capture motion detection videos unless I open the app on my phone and refresh the camera stats. Do I need to do this each time to “turn them on?” How do I get them to capture without opening the app each time?

Build your FREE home security system by downloading Alfred:


@cody.audrey you are correct you shouldn’t have to do it each time. Set the device to camera, turn on motion detection, enable power saving mode. That should be the extent of it.


Hi @cody.audrey,

Thank you for reaching out to Alfred!

You don’t have to open Alfred on your Viewer Phone each time to activate Motion Detection. Please check out how to set Motion Detection properly here:

Hope it helps!