All my movies are gone,why? On both my cameras

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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Hi @lugtigheid100,

Thank you for joining us at Alfred Center!

Do you mean your Events or Moments? Moments (the cloud icon) should be kept permanently unless you delete them. Events are only kept for 7 days. If you don’t save/download them, they will be automatically deleted.

Hope this helps!

Movies are back again, strange…

1 Like

Hi @lugtigheid100,

Hmm this is strange indeed. I wonder if your Viewer was disconnected when you tried, so it failed to retrieve the recordings. In any case, please keep me posted if this happens again.