After update in holiday on my smartphone I can't do active my camera in home


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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Camera not go active


I do new update on my view phone on holiday where I am now, after this I can’t see my camera in home


Huawei u8860 camera model


Can you help me to do old version from Alfred App on my view smartphone Redmond note 2


Hi @cupic11,

Thank you for reaching out!

Can you try to dismiss Alfred and relaunch the app on your Viewer Phone?

Alternatively, tap on the three dots on the upper right corner in the app, tap on Account, and log in again.

Please let me know if it works!


I done but Don’t works ,


Hey @cupic11,

In this case, you might really need someone to check on your Camera device for you. Sorry for the inconvenience! We can’t seem to identify the issue at this point. The device might have crashed.


Camera is on just don’t send pictures.[details=Summary]This text will be hidden[/details]


Hey @cupic11,

Thank you for your reply!

We took another look at the logs and the Camera seems to be working normally. Could you check your settings and make sure they are properly enabled?