Activity, in hidden spaces ,no video

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera —there are still activity in my apartment in the bath room , and you have to pass by the camera in order to get to the bathroom .could hackers , delete my video’s
If I am not viewing 24 hour , because there seems to be some other viewers accessing my pictures, gallery ,on my I phone as well as there iPhone and IP address

How Could I get access to all deleted video that were created this session TK U

Device Model Name:
OS Version:

Build your FREE home security system by downloading Alfred:

@laurie300zxzx would also help to change your password, the longer the better.

1 Like

Hi @laurie300zxzx,

Thank you for reaching out to Alfred!

Since Alfred adopts Google Login, you could see which device has logged in to your account recently. You can check out here:

Once the videos have been deleted, there’s no way to recover them. Please save/download your videos by following the instructions here in the future: