It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer or Camera both
Device Model Name: iphone 5s and samsung s7
OS Version: latest
Monthly customer here. Last few days account is working only as free. Last bill appears to be charged normal on my end. Have logged out and back in with no luck. First problem in over a year, so no complaints here, love the product. Thanks for help. Can upload screenshot of recent charges paid if needed.