To better identify the issue, please fill out the form below so we can give you more specific advice accordingly.
The Gmail account you use to sign in to Alfred (Optional): email@example.com
App version (You can find it on the About page): 4.1.6 2012
Which device has the problem (Viewer or Camera name): viewer
Description (Any screenshot or video would be very helpful):
I have a viewer running on a Galaxy S9+. I have several cameras. When my viewer is on my home wifi (using Optimum Altice 1) I get 7007 error for some of the cameras. If I switch wifi off on my viewer and use my ATT Mobile data the cameras which were offline appear online without touching any of the cameras. I also have the same problem with a web browser running on my home computer connected to the same wifi router. The camera I have problems with is also on the same wifi. I also have the opposite problem with other cameras: Viewer fails on mobile data but works on wifi.
Another hint: While my viewer is on my ATT Mobile data and seeing the camera successfully, I switch wifi on. A message comes up on my viewer after a few seconds: Server unreachable. “Please make sure … again. (7004)”
Very frustrating… I have also seen, in the past, all cameras working fine with my viewer on wifi or mobile data.