Frequently Asked


Topic Replies Activity
[Android Camera Only] What if my Camera Unit falls asleep? 2 January 4, 2018
What is Motion Detection Reminder? 2 June 22, 2016
I installed Alfred on 2 phones but it keeps telling me "You are just one step away" 4 January 4, 2018
阿福管家服務中心中文版常見問題 5 March 7, 2017
Solve WebViewer login problems: unblock third-party cookies 1 October 24, 2017
How do I build a trust circle? 2 January 4, 2018
I Can’t Log In and I See 3001/3004. What Should I Do? 1 January 9, 2018
I already paid but I didn't get the upgrade 1 December 18, 2017
What Happens When You Give Us Your Gmail 1 August 20, 2016
Quick Fix for Camera Offline (7007/7010) 1 October 23, 2017
How can I turn off the audio? 8 January 4, 2018
Can I manually record a clip? 2 January 4, 2018
Where can I find my "Events"? 1 February 9, 2017
Is Alfred secure? 8 January 4, 2018
I would like to set up more Camera Phones. What devices would you recommend? 1 August 8, 2016
Can I connect Alfred to other IP cam/wireless cameras/webcam/surveillance system? 2 June 23, 2016
Customize Notification on Each Camera (Android 8.0 +) 2 October 26, 2018
How do I set up notifications? 7 August 25, 2016
Can I update my devices remotely? (from my PC or Viewer phone) 2 June 23, 2016
[Home Security Tips] What if burglars took my Camera? 1 June 3, 2016
How to enable H264 Video Codec? 1 August 14, 2018
Does my Camera Unit need a SIM? 8 August 25, 2016
How to Give Alfred a Fresh Start 5 March 25, 2019
Why can I only keep Events for 7 days? Can I keep them for longer? 1 July 21, 2016
My devices have good cameras. Why is the quality of the Events not quite as great? 8 August 25, 2016
How much data in general does Alfred send/receive? 8 August 25, 2016
Why do I need a Gmail account? 8 January 4, 2018
I have been watching live feed on Alfred's WebViewer/Viewer device so I know people have been walking past my house. Why is there no Motion Event at all? 1 August 8, 2016
Why doesn't Alfred make sense in my language? 5 August 25, 2016
Can Alfred work on iOS 7? 3 August 10, 2016
How to Delete Google Account on iOS/Android Devices 2 February 15, 2019
Why can't I connect to Alfred on office WiFi? 8 August 25, 2016
Do You Mix & Match iOS & Android Devices? 1 March 3, 2017
Why do I see Alfred's logo instead of video thumbnails in the Event Book? 2 June 22, 2016
Can I watch live feed or receive push notifications from abroad? How about China? 1 July 25, 2016
Can I delete Events from my phone? 8 January 4, 2018
What is that green icon with number on my screen? 8 August 25, 2016
Why is the battery not charging when Alfred is up and running as camera? 2 June 23, 2016
What is Smart Motion Detection? 1 February 8, 2016
How can I mute Motion Detection notifications? 8 August 25, 2016
How much extra space do I need on an Alfred device? 8 August 25, 2016
Where are my Events stored? 3 June 22, 2016
Why is my Camera Phone warm to the touch? 8 August 25, 2016
Can I Download Alfred on iPhone 4? 1 July 18, 2016
How Do I Download/Update Alfred Camera? 1 April 18, 2019
Set up Alfred like the pros : Essential tips for newbie users 4 June 20, 2019
How can I remove a Camera Unit from my list? 8 August 25, 2016
Solve Disconnection/Login Problems on Devices Running Android 4.0.x 5 February 19, 2019
Why can't I seem to access Person Detection? 1 August 8, 2019
I already have a security system. What can Alfred do for me? 1 July 12, 2016